Sunny SF-EB802 2-in-1 Elliptical Trainer & Upright Bike

• Free Shipping Terms
• How Is My Order Shipped?
• When Will My Order Arrive?
• How Do I Track My Order?
• Do You Ship Outside The US?

Free Shipping Terms

To keep your shopping experience simple and so that you can feel confident that the price you see advertised is the price you pay, our prices include all Shipping and Handling fees for continental U.S. addresses.

Our prices also include Sales Tax. There are NO hidden costs when you order.

The price quoted is the price you pay!

Please note that shipping and handling costs will not show up on your invoice although You have the option to contact us for specific pricing details or for a price quote.

Sometimes we offer discount coupons. Call us for today's coupon. If you enter a coupon code while checking out the amount of the discount will be automatically applied to your total order value.

Below are the exact Terms and Conditions of our Free Delivery Service

• At this time we do not ship to Alaska or Hawaii.
• We do not ship outside the U.S.
• We are unable to ship large items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes.
• Most large items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which may impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee.
• For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.
• If you would like your item carried inside your residence, have it unpacked or assembled, or carried up any flight(s) of stairs, extra fees may apply. Residences or businesses that have an abnormal driveway leading to the entryway and/or an irregular interior may be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.

How Is My Order Shipped?

Truck Freight - Back of Truck - Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Truck Freight Threshold - This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.

When Will My Order Arrive?

To offer you the best service and quickest delivery time our goods can be dispatched from several warehouses across the U.S. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). If, for any reason, we become aware of late dispatch we will immediately contact you and inform you of this. We will also offer you the choice of ordering a different item or cancelling your order entirely. If you cancel your order because of late shipment notification you can rest assured that you will be charged No cancellation fees whatsoever.

In general, Truck Freight shipments usually take between 3 and 10 days for delivery from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

How Do I Track My Order?

Once your order is shipped we will send you an email with the tracking ID of your courier. You can then keep track of your order by simply entering in your tracking ID on the courier's website. If you don't receive the email or you can't find it, simply call us on our toll free number or email us at customreservice@fitnesslyceum.com and we'll resend it.

Do You Ship Outside The US?

Unfortunately, we do not ship outside the US.

We believe we offer one of the most generous return policies of any fitness equipment retailer. All our products come with a 60-day, no-questions-asked, return policy. So, if you are unhappy with your purchase for any reason within 60 days of receipt you can return it to us and get your money back.

When we say any reason; we mean it! If your purchase is too large for or doesn't match the décor of your home, or you simply changed your mind, you can contact us to arrange for return and for either a replacement or refund.

If you cancel before dispatch you will receive a FULL refund but please be advised that it is too late to cancel an order once it has been dispatched. You can return the order after it has been delivered but you will be liable for outbound and return shipping fees and a restocking fee will be deducted from your refund.

As all our products are offered with free shipping, please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. We are not responsible for lost return shipments. Return shipping costs and insurance are the responsibility of the customer. In addition our items carry a 20% restocking fee which will be deducted from your refund should you wish to make a return.

Any returned merchandise must include a return authorization number(RMA) on the outside of any returned package. You can obtain one by first contacting us via email at customerservice@fitnesslyceum.com. RMA numbers are valid for 10 days. Items returned after this period will not qualify for refunds. RMA number are non-renewable.

Items must be returned in their original shipping carton, packaging materials and accessories. This is a strict policy and no exceptions will be made, so please ensure that the item is re-packaged exactly how you received it.

Only when we receive goods and they meet the above criteria will you then be refunded.

Defective or Damaged Goods

If your item(s) arrives damaged you have the option of exchanging the damaged part(s) or receiving a full refund of the original purchase price if the part can not be repaired or replaced. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.

If your item arrives via common carrier truck, please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.  Failure to follow these steps will void this return policy. One we receive your email at customerservice@fitnesslyceum.com we will issue you with a Return Merchandise Authorization number. We will arrange for collection and replacement of your goods. RMA numbers are valid for 10 days, therefore you must ensure that we can contact you and arrange a collection time that is suitable for both you and the carrier. Items returned after this period will not qualify for refunds. RMA number are non-renewable.

Full Terms & Conditions

• You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error or due to a defective product.
• Product must be in like new condition to qualify - less than 120 minutes shown on timers . Products that are deemed either damaged or missing items may not be refundable or may qualify for a partial refund of the purchase price at our discretion.
• All accessories (i.e. warranties, owner’s manuals, assembly guides, etc) shipped with the original product must be included in the return package.
• If the product happens to require service, all products must be serviced under factory warranty at NO charge to you prior to returning.
• We are not responsible for lost return shipments.
• Unless the item is being returned because it was damaged or defective at time of delivery, return shipping costs are the responsibility of the customer and, because our goods were offered with free shipping, customers must also pay the outbound shipping costs.
• Unless the item is being returned because it was damaged or defective at time of delivery you will be charged a 20% restocking fee.
• If you refuse your delivery without inspection or miss your delivery appointment(s), you will incur actual original shipping charges along with return shipping fees.
• Return shipping fees typically range from $150 to $695, but may be more for larger items. We are unable to process exchange requests at this time due to inventory control limitations.

• Who do I contact for warranty questions or to troubleshoot any problems with my item?
• What is your Return Policy?
• When will my order ship?
• How do I track my order?
• How can I place my order?
• Is your website secure?
• Can I really return my item until 60 days after purchase?
• How do I return an item?
• Can I place an order with different billing and shipping addresses?
• Do you ship to Alaska, Hawaii or any of the US territories and protectorates?
• You state curb side delivery in your shipping guide. What is this exactly?
• Do you really NOT charge sales tax?
• Is shipping included with my purchase?

Who do I contact for warranty questions or to troubleshoot any problems with my item?

You would contact the manufacturer of the product directly. This contact data is on the cover of your manual or in your warranty information in this same manual.

What is your Return Policy?

All items sold by FitnessLyceum.com come with a 60 Day Money Back Guarantee. If you cancel before dispatch you will receive a FULL refund but please be advised that it is too late to cancel an order once it has been dispatched.

Before any item is returned you must first contact FitnessLyceum.com by email at customerservice@fitnesslyceum.com and you will then be issued a return authorization number. If an item is returned without a return authorization number, no refund will be issued.

If an item has already been shipped then you will be responsible for return shipping costs and insurance – unless items are found to be damaged upon delivery, in which case you will not be liable for return shipping costs. Please read our Return Policy page for full details.

When will my order ship?

Shipping times vary on products. However, we would be confident of dispatching over 99% of in-stock items within 3 – 5 business days. If you do not receive within this time-frame an email notification from us of your shipping details, please contact us at customerservice@fitnesslyceum.com and we will promptly investigate and advise of shipping times.

If the shipping time is delayed you do have the choice of cancelling your order and receive a full refund. All items are shipped by reputable, nation-wide carriers and, upon shipment you will be emailed a tracking number so that you can find out exact delivery time of your item. Please read our Shipping page for full details.

How Do I Track My Order?

Once your order is shipped we will send you an email with the tracking ID of your courier. You can then keep track of your order by simply entering in your tracking ID on the courier's website.

Please read our Shipping page for full details.

How can I place my order?

You may place an order online or by phone. When you place an order by phone our agents will ask you for your credit card details and will confirm whether or not payment has been accepted. Placing an order online or by phone is secure. We use Athorize.net, one of America’s most trusted online payment gateways. We never keep your credit card details on our website; your credit card details are passed directly to Authorize.net.

Is your website secure?

Yes, absolutely. The Verisign badge you see displayed throughout our website and at checkout confirms that our website is legitimate and that we are who we say we are. Finally, all credit card payments are handled using Authorize.net - America's largest payment gateway. You can also pay with your PayPal account using PayPal.com’s secure payment gateway – one of the World’s largest and most trusted payment companies. Your credit card details are not stored on our site but are passed through to Authourize.net or PayPal.com at time of payment.

Can I really return my item until 60 days after purchase?

Yes. If you’re not entirely satisfied with your purchase you can return your item up to 60 days after purchase, with no questions asked. Please read our Return Policy page for full details.

How do I return an item?

Before returning your purchase you must first email customerservice@fitnesslyceum.com. Upon receipt, you will be issued a return authorization number. If the item arrived damaged you are not liable for return shipping costs and insurance; you may be asked to provide proof of damage. If you are returning an item that is not damaged you will be responsible for arranging return shipping and insurance. Other costs may also be incurred. Please read our Return Policy page for full details.

Can I place an order with different billing and shipping addresses?

Absolutely, as long as both are inside the 48 continental states (excluding Hawaii and Alaska). Please read our Shipping page for full details.

Do you ship to Alaska, Hawaii or any of the US territories and protectorates?

Unfortunately we do not ship outside of 48 contiguous states. Also, we are unable to ship large items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes. Please read our Shipping page for full details.

You state curb side delivery in your shipping guide. What is this exactly?

Most large items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which may impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee. Please read our Shipping page for full details.

Do you really NOT charge sales tax?

We do NOT charge sales tax. And, there’s no additional shipping or handling fees. The price you see is the price you pay!

Is shipping included with my purchase?

Shipping is included and there’s NO sales tax or handling fees. The price you see is the price you pay!