Shipping Information
- Free Shipping Terms
- How Is My Order Shipped?
- When Will My Order Arrive?
- How Do I Track My Order?
- Do You Ship Outside The US?
- Free Shipping Terms
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To keep your shopping experience simple and so that you can feel confident that the price you see advertised is the price you pay, our prices include all Shipping and Handling fees for continental U.S. addresses.
Our prices also include Sales Tax. There are NO hidden costs when you order. The price you see is the price you pay!
Purchased products can be delivered to an address that differs from the billing address. Sometimes, to avoid fraud, we will require verification of the delivery address.
Please note that shipping and handling costs will not show up on your invoice although you have the option to contact us for specific pricing details or for a price quote.
We frequently offer discount coupons. Call us for today's coupon code. If you enter a coupon code while checking out the amount of the discount will be automatically deducted from your total order value.
Below are the exact Terms and Conditions of our Free Delivery Service
- At this time we do not ship to Alaska or Hawaii.
- We do not ship outside the U.S.
- We are unable to ship large items to some rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes.
- Most large items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which may impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee.
- For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.
- If you would like your item carried inside your residence, have it unpacked or assembled, or carried up any flight(s) of stairs, extra fees will apply. Residences or businesses that have an abnormal driveway leading to the entryway and/or an irregular interior may be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.
- How Is My Order Shipped?
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Truck Freight - Back of Truck - Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.
The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Truck Freight Threshold - This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.
- When Will My Order Arrive?
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To offer you the best service and quickest delivery time our goods can be dispatched from several warehouses across the U.S. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). If, for any reason, we become aware of late dispatch we will immediately contact you and inform you of this. We will also offer you the choice of ordering a different item or cancelling your order entirely. If you cancel your order because of late shipment notification you can rest assured that you will be charged No cancellation fees whatsoever.
In general, Truck Freight shipments usually take between 3 and 10 days for delivery from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.
- How Do I Track My Order?
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Once your order is shipped we will send you an email with the tracking ID of your courier. You can then keep track of your order by simply entering in your tracking ID on the courier's website. If you don't receive the email or you can't find it, simply call us on our toll free number or email us at customreservice@fitnesslyceum.com and we'll resend it.
- Do You Ship Outside The US?
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Unfortunately, we do not ship outside the US.

