We believe we offer one of the most generous return policies of any fitness equipment retailer. All our products come with a 60-day, no-questions-asked, return policy. So, if you are unhappy with your purchase for any reason within 60 days of receipt you can return it to us and get your money back.
When we say any reason; we mean it! If your purchase is too large for or doesn't match the décor of your home, or you simply changed your mind, you can contact us to arrange for return and for either a replacement or refund.
If you cancel before dispatch you will receive a FULL refund but please be advised that it is too late to cancel an order once it has been dispatched. You can return the order after it has been delivered but you will be liable for outbound and return shipping fees and a restocking fee will be deducted from your refund.
As all our products are offered with free shipping, please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. We are not responsible for lost return shipments. Return shipping costs and insurance are the responsibility of the customer. In addition our items carry a 20% restocking fee which will be deducted from your refund should you wish to make a return.
Any returned merchandise must include a return authorization number(RMA) on the outside of any returned package. You can obtain one by first contacting us via email at email@example.com. RMA numbers are valid for 10 days. Items returned after this period will not qualify for refunds. RMA number are non-renewable.
Items must be returned in their original shipping carton, packaging materials and accessories. This is a strict policy and no exceptions will be made, so please ensure that the item is re-packaged exactly how you received it.
Only when we receive goods and they meet the above criteria will you then be refunded.
Defective or Damaged Goods
If your item(s) arrives damaged you have the option of exchanging the damaged part(s) or receiving a full refund of the original purchase price if the part can not be repaired or replaced. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.
If your item arrives via common carrier truck, please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced. Failure to follow these steps will void this return policy. One we receive your email at firstname.lastname@example.org we will issue you with a Return Merchandise Authorization number. We will arrange for collection and replacement of your goods. RMA numbers are valid for 10 days, therefore you must ensure that we can contact you and arrange a collection time that is suitable for both you and the carrier. Items returned after this period will not qualify for refunds. RMA number are non-renewable.
Full Terms & Conditions
- You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error in supplying you an item that was not ordered or due to a defective product that we are unable to send replacement parts.
- Product must be in like new condition to qualify - less than 120 minutes shown on timers . Products that are deemed either damaged or missing items may not be refundable or may qualify for a partial refund of the purchase price at our discretion.
- All accessories (i.e. warranties, owner’s manuals, assembly guides, etc) shipped with the original product must be included in the return package.
- If the product happens to require service, all products must be serviced under factory warranty at NO charge to you prior to returning.
- We are not responsible for lost return shipments.
- Unless the item is being returned because it was damaged or defective at time of delivery, return shipping costs are the responsibility of the customer and, because our goods were offered with free shipping, customers must also pay the outbound shipping costs.
- Unless the item is being returned because it was damaged or defective at time of delivery you will be charged a 20% restocking fee.
- If you refuse your delivery without inspection or miss your delivery appointment(s), you will incur actual original shipping charges along with return shipping fees.
- Return shipping fees typically range from $150 to $695, but may be more for larger items. We are unable to process exchange requests at this time due to inventory control limitations.